Hey there, SNHU res life staff!

If you’re looking at this page, chances are you were in the audience of my workshop for SNHU Res Life staff in August 2008. Thanks for coming by!

Conflict Zen is about untangling conflict, reducing the stress caused by tension in professional or personal relationships, and getting back on track.

I’ve gathered a short set of my articles to complement my workshop and build on the ideas we discussed. Most come from here at Conflict Zen and one is a guest posts on another blogger’s site.

• 7 phrases you can’t say in conflict resolution
• The secret good mediators know about listening
• Conflict zen and managing your hot buttons
• Conflict tip: Get into their movie
• The secret to de-escalating loud, angry conflict
• Giving advice is a problem-solving crutch
• I didn’t do it intentionally
• Shift your thinking about conflict
• Archive of all my articles

Thanks for stopping in and I hope you’ll visit again.