Conflict zen means...
Keeping your balance in difficult conversations at work and home. Being able to access your good skills when you need them most. Reacting in a way you and others can feel good about later. Knowing how to get a sticky situation untangled and unstuck. Bridging the gap between what you know you should do and what you actually do in the heat of the moment. This is a blog about achieving conflict zen.
10-second reader poll: best days of the week for seminars?
I’m planning my schedule of spring conflict resolution seminars and retreats in New England and would love your input before I reserve facilities. Which combination of days would work best if you wanted to attend one of my two-day events? var host = (("https:" == document.location.protocol) ? "https://secure." : "http://");document.write(unescape("%3Cscript src='" + host + "wufoo.com/scripts/embed/form.js'... [Read on]
Conflict coaching interview on BlogTalkRadio
Texas conflict coach Pattie Porter interviewed me for her Blog Talk Radio show last evening. We talked about conflict coaching, how it differs from other types of coaching, and when it offers a good return on investment of time, energy and money. I also shared a few tips for becoming more conflict competent at work and home. I invite you to listen to the 20-minute interview here: Conflict Coaching... [Read on]
How unspoken expectations influence conflict behavior
To what extent do you play up to other people’s expectations of you during conflict? In workplace conflict, if they believe you’re aggressive, do you act more aggressively? In a relationship conflict, if they expect you to be a conflict coward, do you behave more timidly? A classic psychology experiment suggests you do. University of Minnesota researchers had a hunch that people sense how... [Read on]
The case of the doodling mediation participant
Sometimes it’s hard to tell whether or not your adversary is as interested in working things out as you are. A while back I mediated a workplace dispute between two women who had been friends for many years, worked in the same office, and had a falling out resulting in a strained, unpleasant atmosphere for co-workers and visitors to the office. Their boss had asked me to help sort out the state... [Read on]
Conversational riffs: making meaning out of conflict
“The riff that any jamming musician plays will greatly influence the next passage of music that the others will then respond with,” says Neil Denny in his new book, Conversational Riffs. Conversational riffs are “short snippets of language, comments or responses that enable us to be creative when we are confronted by conflict.” Neil, a conflict and communications writer and... [Read on]
Visit the archives for more articles
