Are your employees truly engaged in your business or organization? Here’s more evidence that the answer you want is either “Yes!” or “Not all, but I want to change that.”

A few months ago, the Gallup Management Journal (GMJ) reported on survey research intended to “discover what effect employee engagement may have on team-level innovation and customer service delivery.” In Gallup Poll: Engaged Employees Inspire Company Innovation, they concluded, among other things, that:

“…engaged employees are more productive, profitable, safer, create stronger customer relationships, and stay longer with their company than less engaged employees. This latest research indicates that workplace engagement is also a powerful factor in catalyzing “outside-the-box” thinking to improve management and business processes as well as customer service.”

“…higher levels of employee engagement not only increase the likelihood that individual employees will generate new ideas, it also suggests that idea generation among engaged employees can be amplified when it occurs in a team setting.”

“…friendships…play a significant role among engaged employees when it comes to setting the stage for idea creation and refinement.”

Effective teamwork, workplace friendships, creative decision-making and engagement are all related to effective management of change, differences and conflict. What are you doing to get or keep your organization on track?

Thanks to Anecdote for the post that lead me to the Gallup poll results.

Copyright © 2007 by Tammy Lenski. All rights reserved.