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Today I’m presenting two negotiation and conflict resolution workshops for the Women’s Leadership Summit taking place in Manchester, NH. If you’re arriving here at Conflict Zen for the first time because of the workshop, a special welcome to you!
For those of you who weren’t at the workshops, there were three big take-aways: How to recognize [...]

Often, the most profound remarks about the work of untangling disagreements comes from clients.
Yesterday, a mediation client said to me, “We want help turning ‘conversation that become arguments’ into ‘arguments that become conversations’.”
So smart.
I like that description of the kind of mediation I do.
Conflict Zen by Tammy Lenski is licensed under a Creative Commons [...]

Our evening news recently carried a story about a man who held utility line workers by gunpoint, angry that his power hadn’t been restored yet and demanding they do it immediately. My husband and I listened to the story on our battery-operated radio, in what was our 8th New Hampshire day without power or phone [...]

What’s one of the most frequent questions audience and Conflict Zen retreat members ask me about navigating conflict at work and home?
How to do conflict resolution right … more quickly?
Now, I’m no fan of hanging out in a difficult conversation because I like a slow pace. But I don’t buy the premise that, even in [...]

Conflict coaches and professional mediators like me help people unclutter and untangle conflicts. We know how to step into the puzzle with you and figure out what pieces go where. With the right thoughts, you can do it for yourself, too.
Here are 20 ways to move yourself toward the simple, uncluttered thoughts that will unlock [...]

This is the third in a mini-series about gaining clarity during a conflict and asking yourself the kinds of questions that shine new light on the problem (links to the earlier two posts are at the foot of this one).
The first two questions I offered were, What is this really about for me? and What [...]

Effective conflict resolution is as much — and probably more — about attitude than it is about action.
Bring the right frame of mind or attitude to your disagreements and you almost can’t help doing and saying more effective things. Bring a problematic attitude, and all the tools and techniques in the world will only get [...]