When important matters and decisions are on the table for discussion, conversation can get a little tricky and difficult sometimes.
You can prevent the conversation from getting tangled and tripped up by common pitfalls with a little care in language choice and a few simple strategies for staying on track and making clear decisions.
I’ve compiled my [...]

May and June have been a whirlwind, between clients, keynote speeches, and conference presentations. I love months like this one!
Since readers often ask me for examples of how I help clients, here are some samples from the past month: I worked with a smart and committed group of law partners seeking to create a more [...]

If you’re serious about your personal and professional relationships, and your career advancement, Conflict Zen offers you dividends beyond a good read with your morning coffee.
Conflict Zen offers you a way to shape your life. A way to talk through the things that matter most to you, at home and work. A mindset and heartset [...]

I’ve begun my mediation and conflict resolution classes and trainings for years with a relevant conflict resolution quotation from someone famous or particularly astute. So, I get a lot of requests from former students, training participants and others that begin with, “What was that great quote you shared the other day…?”
Now I’ve put my small [...]

In every argument, there’s a moment when you choose to fight. It may not seem a choice, because the moment is fleeting and the decision may not be a conscious one.
But choose you still do. I call such moments “choice points,” because with awareness, you can notice them and make a thoughtful choice about how [...]