The Conflict Resolution Articles Vault is a regular dip into the archives from about a year ago:
Creating Engaged Employees shares some Gallup research on the merits of true employee engagement for the health and success of organizations.
How to Handle Difficult People turns the “managing difficult people” approach to conflict resolution on its head…and deservedly so. [...]

I’m excited to announce that my new book, Making Mediation Your Day Job: How to Market Your ADR Business Using Mediation Principles You Already Know, will be in print soon!
For the past month a good chunk of my spare time has gone to reviewing cover copy, the galleys, and communicating with my publisher. There’s something [...]