Jean Gogolin is a wordwright. And it turns out she knows a thing or two about apologizing effectively, too.
A wordwright, in Jean’s words, is an “artisan with words. Someone who builds with language like a shipwright builds ships…and teaches others how to do it.” I first met Jean out a meeting of our local [...]

When I was in grad school years ago, Dr. Robert Nash was the primary instructor for ethics. I heard horror stories from other students. The general consensus seemed to be, Nash likes to inflict pain, so avoid this elective. I enrolled anyway and it’s one of the best courses I’ve ever taken, from one of [...]

I saw this and knew I had to share it with you (thanks to creator Doug Savage for his kind permission). I’m a big fan of the cartoon Savage Chickens because it’s totally loony and can make me guffaw like this one did:

In the Q&A on his site, I found these tidbits:

Q: Why chickens?
A: After [...]

Workplace conflict is a good thing. A very good thing. Your workplace or your business would be sunk without it.
Sure, it’s easy to name the problems with workplace conflict. Like the peel of a ripe banana, the problems are what you see first, in a color you can’t miss. Bite in and the [...]

The Conflict Management Articles Vault is a monthly feature that dips into the archives and shares still-relevant articles from one year ago:
Conflict Is Like Badly Cooked Vegetables. Yes, indeed, and uncannily like the spinach from my elementary school cafeteria.
Hearts Hurt When Spouses Spat. Quite literally, it turns out.
Making Nice Isn’t Real Resolution, despite what my [...]

I was leading a conflict management workshop a few weeks ago and we were discussing why conflict feels hard to navigate sometimes.
One participant raised her hand and said, “Because conflict brings out all your stuff.”
“Your stuff?” I asked, inviting her to say more.
“Yeah, your stuff. All the stuff you keep neatly packed away most of [...]

I had asked Marion for a note she’d be willing to let me share with all of you. This is what she wrote about the conflict coaching experience so far…I’m humbled by her words and impressed by her attitude and spunk:
What I have found most helpful about the coaching I have had so far [...]