The Conflict Management Articles Vault is a monthly feature that dips into the archives and shares still-relevant articles from one year ago:
Beware the Conflict Replay: Replaying a dispute in your mind can carry a high price.
Inhabit the Gap: Musings on the difference between what we know and what we do in conflict.

Swedish social psychologist Claes Janssen proposed a metaphor for understanding change in organizations. He called it the Four-Room Apartment. I think it’s an effective way to think about managing workplace conflict, too.
In Contentment, team members accept things the way they are. A conflict situation can move a group into Denial, where they know things aren’t [...]

Imagine this:
You are leading a meeting for your organization and arrive early to set up the space. You take all the chairs and set them up classroom style, in rows facing the front of the room.
Participants arrive and take their seats. You walk to the back of the room, so you’re standing behind [...]

In 2005 I wrote a post on web resources for learning about and managing conflict. In Learning and Entertainment, I mentioned buzz about a new interactive game for children of separated and divorced parents. Last evening, I received a note from one of the game’s creators, letting me know that Earthquake in Zipland [...]

“Hi, Tammy! How’s Rod doing?” asked Max.
Five years ago, when we first moved to Dublin, NH, I stopped into our local convenience store, Carr’s, for gasoline and a soda. I’d been there only once before, about three weeks earlier on the day we moved to town. Rod had been with me and had been in [...]

“Get me outta here!”
That’s the thought a lot of people have during workplace conflict. It’s the thought you have if you’re uncomfortable with conflict: I don’t like this. It’s messy. Maybe even painful. Get me outta here!
It’s the thought you have if you’re too comfortable with conflict: This is going nowhere good. I’m going [...]