The phrase “win-win” is starting to get a bit tired from overuse, but the concept behind it isn’t. Lots of people say they want to find a win-win solution to a dispute, but relatively few know one of the key principles to getting there: Interests.

If you’re not familiar with how to use interests to resolve disputes effectively, then take a moment and watch Let’s Talk, a new 2-minute video created by HyperActive Productions for the Canada Customs and Revenue Agency. It’s available as a free .wmv file and gives you a quick overview of the difference between positional bargaining and interest-based bargaining. I learned about the video from Bill Warter’s Campus-ADR site—thanks, Bill!

If the video sparks your interest (pun intended!) and you want to learn more about how to use interests to resolve work or home disputes, drop me a line.

A few more posts on this topic:

1. Snake and Hamster Provide Lesson for Negotiators
2. Resolving eBay Disputes
3. Difficult Workplace Conversations: Resolve a Dispute or Manage a Conflict?
4. What to Do When the Other Person Won’t Talk
5. Power and Conflict: You May Have More Power than You Think

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