Fred and Ed: a story about the problem with runaway thoughts

Fred the farmer needed to plow his fields. But his tractor was in the shop and the repairs weren’t going to be done in time. Fred noticed that his neighbor, Ed, had finished his plowing decided to ask if he could borrow Ed’s tractor.

Fred headed down the lane toward Ed’s house, thinking to himself, “I’m sure he won’t hesitate to lend it to me. Ed’s a good guy.”

A little way further down the lane, Fred mused, “Of course, some folks can be a bit odd about lending expensive equipment.”

Then he thought to himself, “He’ll think immediately about the price of gasoline. I’ll need to make sure he knows I’ll pay for the gas.”

A few more steps and Fred realized, “Ed hasn’t been over to chat much lately. I hope he’s not upset with me about something.”

As Ed’s house came into view, Fred remembered thinking that Ed had looked at him oddly at the last church supper. “I wonder what that was all about?”

As he stepped onto Ed’s front walkway, Fred thought, “I hope he isn’t going to make this difficult. He can be a bit ornery sometimes.” In his remaining steps to the front door, Fred’s mind reeled with all the ways Ed could be a jerk about the tractor.

He rapped his knuckles on the door. When Ed answered, Fred said, “You can keep your darn tractor, you selfish SOB. I didn’t need it that badly in the first place!”

Runaway thoughts and catastrophizing can hobble your difficult conversations before they even begin. Indeed, they can even make conversations difficult when they wouldn’t have been otherwise!

I see this challenge frequently enough in my mediation and conflict coaching work that I’ve developed ways to help clients avoid the trap. And I’ve written about the topic before, once telling another story about runaway thoughts, another time offering ideas for cultivating a non-anxious state of mind during difficult conversations, and yet another with questions to help you confront without catastrophizing. I’ve also written about my grad students’ reaction after a difficult conversations assignment.

By the way, if you know the original source of the above joke, I’d love to know it.

Tammy
Conflict Zen by Tammy Lenski is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License. Based on a work at ConflictZen.com.

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In workplace or interpersonal conflict, don’t let potholism distract you

It’s frost heave season again in northern New England, that time of year when the freezing of snow-saturated soil causes the earth and and cracked sections of pavement on top of it to thrust upward. Cars bounce along old stretches of roadway as though on an amusement park ride and potholes appear in significant, axel-breaking numbers.

If you’ve ever driven in the north country, you know that you can navigate the heaves and potholes better if you watch the road instead of focusing at the potholes. I remember learning that the hard way when I first started mountain biking – when I focused on the rock I wanted to avoid in the path, my bicycle wheel seemed inevitably to roll right into it.

Apparently someone’s even coined a term for the failure to watch the wider road: Potholism.

Potholism can present a problem in workplace and interpersonal conflict as well, as MJ Ryan reminds us in Watch the Road, Not the Potholes:

Still, when change scares me, I find my mind going straight to all that I don’t want to happen, rather than what I do.

I was reminded once again about the danger of this behavior while reading The Unthinkable. In it, Ripley describes a phenomenon called “potholism”: “the more drivers stare at potholes, the more likely they are to drive into them.” Rather than concentrating on avoiding a pothole, says Ronn Langford of driving school MasterDrive, you should focus on the whole road so you can see where to drive.

What a message for us all! Focusing on the problems or anticipated problems of change will cause us to drive right toward them. Rather, we should expand our vision so that we are seeing the whole situation and focus on what we want out of the new situation, not what we don’t. One of the reasons this lesson is so important is that under fear, our senses narrow—we get tunnel vision, hearing, and feeling. It’s part of that old fight or flight mechanism. Our perceptions narrow so that we focus only on the danger. But as Langford’s driving research shows, this can be dangerous in and of itself, causing us to head toward the problem rather than away from it. When we widen our focus and expand our periphery, we tell that primitive part of our brains there’s no danger and it turns off, leaving us more able to think fully about the situation.

Potholes are an appealing metaphor for the challenges in workplace and interpersonal conflict, as well as in negotiation. I sometimes tell clients that my job as a conflict coach and mediator is to help people stay on the road to their future and get the damn potholes patched once and for all.

I like the pothole metaphor so much I’ve used it in other posts. If you missed them, here they are: Behavior Change and the Holes in Your Sidewalk and Negotiation Potholes of the Mind.

Tammy
Conflict Zen by Tammy Lenski is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License. Based on a work at ConflictZen.com.

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New website design at Lenski.com

I’ve redesigned the “hub” of my online presence, my Lenski.com conflict resolution website, the first major overhaul in several years.

I used StudioPress’ brilliant new Genesis theme as the backbone of the design, then customized to create the look and feel I’m aiming for – elegant, uncomplicated and creative, words people tell me also describe my work.

And while I was at it, I updated descriptions of my conflict resolution services for organizations and individuals.

There are a few tweaks to go, but if you’ve not been on Lenski.com in a while, I hope you’ll go take a look!

Feedback always welcome,
Tammy
Conflict Zen by Tammy Lenski is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License. Based on a work at ConflictZen.com.

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The case of the effing mediation participants

Harold stood up, snapped his briefcase shut dramatically, tossed his coat over his arm and gestured to his legal team. “We’re leaving. This is over.” He turned and marched purposefully toward the conference room door, leaving his attorneys scrambling to gather their papers and catch up.

“Hmmm,” I said. “I’m not sure of the best thing to say right now, Harold…Oh – no – I do know what to say.”

I had been mediating Harold and Emma’s (not their real names) pricey estate dispute all morning and now into the afternoon. The siblings, each in their early 70s, started several hundred thousand dollars apart in their opening demands and had made tremendous progress. Both were lovely to work with – and completely stuck in their negotiations over who would inherit what percent of their father’s estate.

Lovely except for their almost comically frequent use of the F-bomb. Two refined, well-educated, generally pleasant adults tossing out the F-word and other choice expletives like truck drivers.

It was the last $5,000 dividing them that proved the hardest, and, it appeared, the downfall of the mediation’s almost-success. We’d spent an hour on that $5K, a pittance in the grand scheme of the money they were discussing, but powerfully symbolic nonetheless.

We’d patiently worked through the decade of frustration and anger over the way one felt burdened by caring for Dad and the other felt cut out of decisionmaking during those 10 last years. We’d talked over what had happened, and more importantly, what they wanted to happen in their relationship for the remaining decade(s) of their own lives. Those discussions had dramatically changed the money argument and brought them within $5,000 of resolving their legal case.

Each felt the other ought to pony up that last $5K, as a symbolic gesture of good will. Harold, it seemed, had just reached his end point, and suddenly he was up and striding toward the door. It looked like all their good work and desire to begin healing their fractured relationship was about to fall apart.

“Oh – no – I do know what to say,” I said calmly. Harold paused at the door, his hand on the nob, his back to those of us still at the table.

“Harold, are you out of your effing mind?” I asked loudly. Except…I didn’t say “effing.”

Harold’s hand remained on the knob. His sister’s eyes widened…the mediator had just said the F-word? Did she hear that right? The attorneys stopped shuffling papers and the room grew silent.

Harold turned slowly around. I prepared myself for a tongue-lashing.

He was grinning from ear to ear. “You’re right,” he said, “I am out of my mind.” He looked at his sister. “Split the difference and make it to the tapas bar in time for dinner?” She nodded her agreement.

People ask me all the time what mediators do that makes the difference. Here are two to add to the list: Speak the language of our clients and bravely name out loud the thing no one else is willing to.
Tammy
Conflict Zen by Tammy Lenski is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License. Based on a work at ConflictZen.com.

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Conflict coaching interview on BlogTalkRadio

Texas conflict coach Pattie Porter interviewed me for her Blog Talk Radio show last evening.

We talked about conflict coaching, how it differs from other types of coaching, and when it offers a good return on investment of time, energy and money. I also shared a few tips for becoming more conflict competent at work and home.

I invite you to listen to the 20-minute interview here: Conflict Coaching Interview with Dr. Tammy Lenski

We referenced my whitepaper, The Case for Conflict Coaching, on the show. If you want your own copy, you can get it here: The Case for Conflict Coaching

Thanks, Pattie, for inviting me onto your show! You’ve got a great lineup of future interviewees and I look forward to listening.
Tammy
Conflict Zen by Tammy Lenski is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License. Based on a work at ConflictZen.com.

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How unspoken expectations influence conflict behavior

To what extent do you play up to other people’s expectations of you during conflict? In workplace conflict, if they believe you’re aggressive, do you act more aggressively? In a relationship conflict, if they expect you to be a conflict coward, do you behave more timidly?

A classic psychology experiment suggests you do.

University of Minnesota researchers had a hunch that people sense how others view them and start exhibiting the expected behaviors, They set up this experiment, described in PsyBlog’s How Other People’s Unspoken Expectations Control Us:

To test this in the context of interpersonal attraction they had male students hold conversations with female students they’d just met through microphones and headsets. One of the quickest ways that people who’ve just met stereotype each other is by appearance. People automatically assume others who are more attractive are also more sociable, humorous, intelligent and so on.

So to manipulate this, just before the conversation, along with biographical information about the person they were going to meet, the men were given a photograph. Half were shown a photograph of a woman who had been rated for attractiveness as an 8 out of 10 and half were given a photo of a woman rated as a 2 out of 10.

Then the men talked to the women but without seeing them so they didn’t know they weren’t actually talking to the woman in the picture. Half expected to be talking to the attractive woman, half to the unattractive woman. The question is, would the women pick up on this fact and unconsciously fit into the stereotype they had been randomly assigned. By doing it this way the experimenters could rule out the influence of individual personalities and focus on the effect of expectations.

When independent observers listened to the tapes of the conversation they found that when women were talking to men who thought they were very attractive, the women exhibited more of the behaviours stereotypically associated with attractive people: they talked more animatedly and seemed to be enjoying the chat more. What was happening was that the women conformed to the stereotype the men projected on them.

My experiences as a mediator and conflict coach mesh with the researchers’ experiences. People often act differently from one conflict situation to another, perhaps in part because their conflict partners have different expectations from one another. Clients tell me they sometimes find it a challenge to act in the way they want with certain people they sense have harsh, rigid judgments about them.

And while the full picture behind these challenges is more complex than the study addressed, it still offers some insight into the nuances of human behavior and the influences we have that exist below our awareness. Instead of shrugging shoulders and throwing all hope of conflict behavior change to the wind, consider this:

  • This research suggests we have some influence over someone else’s behavior. Not in a “let me tell you how you should be acting” way, but through the way we think and anticipate their behavior. Anyone who’s worked with me will find this idea familiar — no skill teaching in the world will work with conflict if we don’t also learn useful frames of mind to adopt alongside the skills. What could happen if you allowed yourself the courage to expect better behavior from someone you’re inclined to condemn?
  • This research also reminds us of the importance of addressing our own and others’ reflexive loops, a pattern of subconsciously selecting data that supports our beliefs about someone and excluding data that doesn’t. This is exactly the work my husband and I are doing in our Year 20 Reboot.

Tammy
Conflict Zen by Tammy Lenski is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License. Based on a work at ConflictZen.com.

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The case of the doodling mediation participant

Sometimes it’s hard to tell whether or not your adversary is as interested in working things out as you are.

A while back I mediated a workplace dispute between two women who had been friends for many years, worked in the same office, and had a falling out resulting in a strained, unpleasant atmosphere for co-workers and visitors to the office. Their boss had asked me to help sort out the state of relationship conflict between them.

One of the women (I’ll call her Lorraine) was eager to get my help, the other (I’ll call her Nicole) as reticent as can be. So reticent, in fact, that I wasn’t positive she’d show up for the mediation.

The morning of the mediation, Lorraine showed up bright and early, nervous but eager to talk things through with her former friend. With five minutes to go before the designated start time, still no Nicole. One minute…no Nicole. Five minutes after the start time, no Nicole.

Ten minutes into the designated time, Nicole appeared. Everything about her demeanor suggested she really didn’t want to be there. She made little eye contact with me and none with Lorraine. She sat hunched unhappily at the table, doodling on the pad of paper I’d supplied. Her verbal contributions were of the monosyllabic variety.

I checked in with her privately to make sure she wanted to proceed. Even when a boss wants it, mediation is voluntary and the kind of untangling needed here required two willing participants. She assured me she was willing to be there even while she was still unhappy about finding herself in such a sour situation. We returned to the mediation table.

Ten more minutes of Lorraine’s eagerness and Nicole’s reticence and I was beginning to wonder what more I could do to unlock the one-sided conversation.

Then my eyes locked on Nicole’s doodles. All over the pad of paper were large and small variations of a single symbol. A symbol that said in abundance what she had yet been unable to say with words or body language:

peace symbol
Photo credit: Zol87

The morning ended with one of those moments every mediator loves: Nicole and Lorraine hugging and headed out to the local pub for one of their traditional – but recently avoided – post-work drinks together.

Sometimes, people want to sort things out or reconcile with every fiber of their being, but they don’t show it. Maybe they’re protecting themselves from the risk of more pain. Maybe they don’t believe anything can really be done. Maybe they haven’t yet found the words to convey what’s in their heart of hearts.

Be careful not to judge someone’s interest in resolution by the attitude they project.
Tammy
Conflict Zen by Tammy Lenski is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License. Based on a work at ConflictZen.com.

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Conversational riffs: making meaning out of conflict

Conversational Riffs“The riff that any jamming musician plays will greatly influence the next passage of music that the others will then respond with,” says Neil Denny in his new book, Conversational Riffs. Conversational riffs are “short snippets of language, comments or responses that enable us to be creative when we are confronted by conflict.”

Neil, a conflict and communications writer and presenter based in the U.K., sent me a copy over the holidays and it delighted me so much I wanted to tell you about it.

The book’s content is spot-on for anyone who wants to improve the way they engage conflict at work or home. Neil offers up wisdom in bite-sized, jargon-free chunks that makes it accessible and actionable. And he does it in such a creative and delightful way that the journey through the short book is a pleasure.

Neil takes his obvious love for music and uses familiar imagery to create little mental hooks that help readers retain his ideas. The cover of the book is like the sleeve of a record, and images of records, along with references to tracks, are used throughout the book to introduce new chapters. And Neil compares improvisational riffs in jazz to the ways participants influence and shape conflict conversations:

Conversational Riffs takes its inspiration from the great blues guitarists such as Leadbelly, Robert Johnson, BB King and the like.

The history of blues guitar is inspirational. Here was an unassuming genre of music that grew out of the music of untrained black African Americans, which went on to define the whole of later 20th century rock and pop music across the world. It was a form of music that arose out of despair as a means of holding onto hope and humanity…

Remember that this was not the product of musical virtuosos, but individuals who longed to find a way to communicate their hardship.

If you learn classical guitar, then the structure of the lesson and the music you play is very rigid. You learn the music by heart and the technique through scales and fixed exercises. Virtuosity is reflected largely in the integrity of the performance. In other words, did you play it right?

Blues guitar is much more freeform and jazz even more so. It has a spontaneity all of its own. That is not to say that blues and jazz do not have structure or rules. They do, but the test is not “Did you play it right?” The question is “Did it feel right?”

I love that passage because it resonates so deeply with the way I teach conflict resolution and mediation – there is not a rigid recipe to learn and execute (because, really, have you ever met a conflict conversation that unfolded the same way each time and deserves the one-trick pony approach to resolving it?), but the development of key habits and skills that you learn to tap at the times they’re right to be used.

Conversational Riffs: Creating Meaning Out of Conflict is available for purchase in print and downloadable formats at Lulu.com.
Tammy
Conflict Zen by Tammy Lenski is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License. Based on a work at ConflictZen.com.

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Changing conflict behavior and the problem of reflexive loops

What if you change your conflict behavior but those around you don’t really notice – and worse, don’t give you the credit you deserve for your habit-changing efforts?

A few months ago, a conflict coaching client raised this question. Elaine (not her real name) was working to become less of a conflict junkie, less immediately and problematically reactive when in disagreements with her husband. She felt she’d made real strides: Much less of her biting New York sarcasm to stew the conflict pot, better ability to state clearly about what she needed as part of a solution instead of getting Horse with blindersangry her husband couldn’t just guess what she needed, better at taking a break when she felt herself approaching her boiling point, and regularly choosing better timing for when she raised difficult matters for discussion and negotiation.

She called me fewer than 10 minutes after a discussion with her husband in which he’d said, “You still suck at conflict. Are you making any effort at all to do this better?” How could he not notice? she demanded. I’m like a different person in those conversations – is he completely blind!?!

Well, yes, he is. Blindered.

I told Elaine there are two common reasons he wasn’t noticing when she demonstrated substantial improvement in the way she engaged conflict in his presence:

Reason 1: He’s caught in a reflexive loop.

Marriages are a system – a family system. In systems thinking, reflexive loops are caused when we select partial data from our observations, draw conclusions as a result of the selected data, and use those conclusions to generate a belief about the person or situation. Our beliefs then affect what data we select next time, and the loop continues. (Click here to see a reflexive loop drawing by Martie Holmes).

In Elaine’s situation, her husband’s reflexive loop probably looks something like this:

  1. From all their years together, the husband has a belief that Elaine is biting, sarcastic and aggressive during even minor disagreements.
  2. Today, when he and Elaine disagree, he subconciously notices primarily the moments when she says something that fits his belief. He doesn’t notice all the times she doesn’t — just the slip-ups while she’s still polishing her new habit.
  3. When he notices her slip-ups, those register in his mind as confirmation she’s still doing the things he finds so unacceptable.
  4. So he concludes she’s still biting, sarcastic and aggressive during conflict.
  5. Then he returns to step 2 and repeats, each time ingraining his mental model of her yet more deeply.

His beliefs about her blinder him to the fuller picture of her response to conflict.

Reason 2: It’s harder to see what someone doesn’t do than what they do.

In part due to reflexive loops and the ingrained mental models they produce, her husband is failing to notice what she isn’t doing – he can only notice what she is doing (and even then, is only allowing himself to see those things that confirm his belief).

He doesn’t notice when she bites her tongue instead of lashing out because it’s hard to hear what wasn’t said. He doesn’t notice when she skips a sarcastic remark because he can’t hear what she doesn’t say.

What’s Elaine to do?

Elaine needs to challenge her husband’s reflexive loop with alternate data. And she needs to find a way for him to notice what she isn’t doing during conflict conversations. And she needs him to acknowledge her successes when he’s finally able to see them. I gave her several strategies I’ve developed for accomplishing those three things and am betting they’ll have the impact needed.
Tammy
Conflict Zen by Tammy Lenski is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License. Based on a work at ConflictZen.com.

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Conflict coaching: the return on investment

Conflict Coaching ROIWhat’s the return on investment in conflict coaching for you, your organization, or your relationship?

I’ve written a new whitepaper to answer exactly that question and it’s now available for you to read and download, my compliments.

The briefing describes the circumstances in which conflict typically has the greatest toll in business, on careers, and in personal relationships. Then it describes the value offered by top-notch conflict coaching in those circumstances, as well as the conditions that make coaching most worthwhile.

You can find it here: The Case for Conflict Coaching: A Briefing.

By the way: Fellow mediators and conflict coaches, if you’re interested in using my briefing with your own market, I’d be happy to talk with you about re-issuing rights under your own brand. Just drop me a note.
Tammy
Conflict Zen by Tammy Lenski is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License. Based on a work at ConflictZen.com.

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Key interests of employees during layoffs: a mediator’s guide

Note: I wrote this a couple years ago for a client interested in how they could minimize the emotional toll of and the potential for destructive conflict during the layoff process. I came across it again late last year and, while I hope widespread economic layoffs are slowing now, I’m putting it out there for leaders and managers who care about the how of layoffs as much as they care about the layoff decision itself.

One true test of an organization’s claim to greatness is how it takes care of its people in the toughest of times.

People have all sorts of interests that smart and caring organizations should try to meet – meeting those interests, after all, creates more motivated and committed employees. The interests of employees being laid off matter too, because how well you meet those interests them influences your image, your organization’s image, and the morale of employees still working for you. Which, in turn, influence your bottom line.

The following interests are usually of primary importance to employees during layoffs, along with ways to address them. I haven’t included the obvious interest in financial security because most organizations are already aware of this interest. Instead, I want to uncover the interests usually less attended to, most likely to create escalated emotion and conflict, and most threatened by the ways some organizations and consulting firms carry out the employee layoffs.

Key interests of laid off employees

  1. Saving face. Layoffs temporarily sever a portion of an employee’s identity. When asked, what do you do? they can no longer say, I’m a __ at __. And worse, when high performers are laid off alongside poor performers, organizations inadvertently create a special agony for those high performers, who are saying to themselves, After all the work I’ve done, everyone’s going to think I’m as inept as So-and-So. Face loss is a prime contributor to escalated conflict and anger.
     
    What this means in practice: Help employees save face by creating mechanisms for graceful exits. If the layoffs include both high performers and those with less stellar contributions, say so in your communications: We’re deeply saddened that our financial state in this difficult economy means that some of our top performers are among those whose positions have been cut. You’ll help the top performers feel acknowledged for their contributions, as small nod of comfort in difficult times.
  2. Maintaining a modicum of control over their own destiny. It’s part of the human condition to want control over one’s own destiny. Firings, position cuts and layoffs take a chunk of that away. People don’t mourn just the loss of their jobs; they mourn the loss of captaining their future for the duration of their joblessness. For some people, this loss of control will translate into high emotion and increased divisiveness.
     
    What this means in practice: Even small ways you can allow laid off employees to retain what little control is left will really matter. How they want to exit. On what date. What will be said in communication to the rest of their colleagues and staff. If you think you must implement a one-size-fits-all approach to exits, think again – are you doing that because it’s easier on you or better for them?
  3. Having time to absorb the shock. Not endless time, but the chance to get their feet back under them and clarity around what’s next before news trickles out and they have to navigate the stricken stares of others (“Am I next?”) or the condolences that’ll begin rolling in. People want a chance to be ready to reply and talk about what the coming days/weeks/months will hold for them – because everyone and their brother will ask, “What are you going to do?”
     
    What this means in practice: Create space for just-notified employees to get their wits about them. For some this may mean speaking to their loved ones at home before they have to face the larger organization. For others it may mean getting your counsel on what they need to do next (no, not fill out exit interview forms — next as in, after they walk out the door the last time). For still others it may mean closing their office door and being left undisturbed while they gather their thoughts or emotions.
  4. Understanding how it is that good performers will be cut while some/many under-performers won’t. It’s easier to cut good people in the wrong seats than it is under-performers in the right seats when an organization has a non-courageous performance evaluation culture that’s tolerated under-performance and done a poor job documenting the need for improvement. Organizations perpetuate unfairness by getting rid of under-valued positions instead of under-performing people.
     
    What this means in practice: Fix your performance appraisal system and teach managers how to confront and convey difficult news effectively during evaluation periods. When you get it right, you won’t have to worry about this interest during tough times.

Tammy
© 2007 by Tammy Lenski. All rights reserved.

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A holiday card for you

I’ve got some happy holiday wishes to send your way.

So take a 30-second break, turn on your computer speakers, and click on this interactive holiday card from Jacquie Lawson:

Jacquie Lawson e-cards

My office will be closed until January 4 while I spend time with family and friends. Warm holiday and new year’s wishes to you! My gratitude to each and every one of you for being Conflict Zen readers, subscribers and commenters.
Tammy

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When someone is dying, what can I say? how can I help?

when someone is dying bookletNot all difficult conversations are hard because of conflict. Some are difficult because of the circumstances enveloping the conversation.

Circumstances like terminal illness, advanced age, and death.

My long-time colleague and friend Alice Estey has a special interest in facilitating of end-of-life shared decision-making and was one of the first elder and family caregiver mediators in the U.S.

In doing that work, she noticed a particular need that many folks have for guidance in talking with a dying person and easing their own discomfort in that very special kind of difficult conversation.

So Alice combined her master’s degree work in death and dying with what she knew so well about helping people have difficult conversations about end-of-life matters, and wrote an amazing booklet, When Someone Is Dying: What Can I Say? How Can I Help?.

Widely distributed in hospitals and hospices, Alice is now making that booklet available without charge in digital form to anyone who’d like a copy for use in their own conversations with loved ones who are dying. I’m grateful that Alice has given me permission to distribute it on her behalf. It’s one of the most elegantly simple and helpful booklets I’ve ever seen and we both want many others to have easy access to it.

Here’s an excerpt:

In order to be helpful to a person who is dying, you must start where she is.

Find out where she is:

Ask about her life and what has been important to her.

Ask what she has learned and what her fears are.

Ask how she is coping with dying.

Ask about her regrets and hopes.

Ask what she needs.

If she doesn’t want to talk about these things, she will tell you.

Alice’s booklet is available here, without any strings attached: When Someone Is Dying: What Can I Say? How Can I Help?

I invite you to share this post with anyone you know who might make use of Alice’s e-booklet. If you yourself are ill, share this post and resource with your friends and family. Please help us get the word out.
Tammy
Conflict Zen by Tammy Lenski is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License. Based on a work at ConflictZen.com.

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Announcing “quick calls” office hours

Starting Monday, November 14, I’m offering something new.

What are “quick calls”?

On Mondays, 11-12 Eastern time, I’ll be in my office and available to take calls from anyone with a quick question about my work or services. It’s intended to make it easy to reach me at a time you know I’m making myself available and without having to get on my calendar.

The number to dial is 603.565.2279.

What can we discuss?

Anything that’s on your mind, really. I’m here to listen, answer your questions, be a resource and a sponge if it’s feedback you’re offering.

How long can we talk?

Each caller gets 10 minutes so I can accommodate others. Thanks for understanding. If you’re looking for a longer conversation because you’re thinking about hiring me, contact me to set up talk time (or use the office hours to set up time).

What happens if I get voicemail?

That means I’m on the phone with someone else. Just keep trying. If you decide to leave a voicemail, I may not be able to call you back during the QuickCall time, but I will follow up with you as soon as I can.

You can always remind yourself of this information by bookmarking the Quick Calls page on my main site. I’ll also post there any dates I’m unavailable (holidays, etc) for quick calls during the usual time.
Tammy
Conflict Zen by Tammy Lenski is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License. Based on a work at ConflictZen.com.

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Getting relationship conflict unstuck: a mediation story

In early 2006, I mediated a dispute between two siblings in conflict over their mother’s estate. The total value of the estate was nearly $1 million and the financial stakes were high. These siblings were well into their 60s and had decades of both love and garbage between them. They’d already spent untold thousands of dollars litigating the matter when it landed at my mediation table.

It was messy and loving and frustrating and complicated — like life.

After four hours in mediation, the siblings had made tremendous progress. They’d talked out the things that frustrated them: One had done most of mom’s primary care in her last months. The other felt deliberately shut out by her brother. They’d had tension when dad had died but mom had kept things together. They’d expressed keen remorse for how their anger with each other had created an embarrassing scene at mom’s funeral.

And still they were stuck in divvying up the estate funds, about $5,000 apart. Not bad compared to where they’d started. Five thousand is a whole lot of dollars, yes. Yet not so many dollars when considered in the context of the hundreds of thousands they were disputing.

We spent an hour on that last $5,000 and no wiggle room seemed in sight. I took a break and walked around the block while they went to separate coffee shops for refreshments.

When we re-convened, I said, “It seems a shame for $5,000 to get in the way of all the good work you’ve done, all the sorting out you’ve accomplished, all the possibility you have to reconnect your families again. It also seems to me that the idea of fairly dividing that $5,000 is what’s getting you stuck. So let me flip your thinking for a minute: How could you fairly share that $5,000 instead of divide it?

We were drafting an agreement 10 minutes later.

That last $5,000? They had a touching and befitting solution: Donate $5,000 to Hurricane Katrina relief in the name of their mother.

How we frame the problems in our lives has such powerful impact on the solutions we see and can’t see.
Tammy
Conflict Zen by Tammy Lenski is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License. Based on a work at ConflictZen.com.

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Four-corner breathing: simple exercise for calming yourself

Intellectually, you know that keeping your calm and your balance during conflict will serve you and the others involved better. But it’s hard to pull off in the midst of tension. Here’s a one-minute breathing exercise that’ll help. Pause the conversation for a moment or step outside of the room and do a bit of four-corner breathing. Here’s how:

Four-corner breathing

This exercise comes from psychologist and attention expert Lucy Jo Palladino, author of Find Your Focus Zone: An Effective New Plan to Defeat Distraction and Overload (amazon affiliate link).

  1. Find an object nearby that has four corners – a box, your monitor, window, etc. In the unlikely event you don’t have something nearby, visualize a window frame in your mind.
  2. Focus on the upper left-hand corner and inhale for a count of four.
  3. Shift your gaze to the upper right-hand corner and hold your breath for a count of four.
  4. Move your gaze to the lower right-hand corner and exhale for a count of four.
  5. Finally, shift your attention to the lower left-hand corner. Tell yourself to relax, then smile.
  6. Repeat 3 to 5 times to calm and focus yourself.

More exercises to help you keep your balance in conflict

For other focus, balancing and stress-reducing meditations and visualizations, try one of these before, during, or after difficult conversations:

Hat tip to Whole Living’s How to Get Focused for the four-corner breathing exercise.
Tammy
Conflict Zen by Tammy Lenski is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License. Based on a work at ConflictZen.com.

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How category errors make you a less effective conflict resolver

Imagine that it’s two o’clock in the morning and this happens:

Your doorbell rings; you get up, startled, and make your way downstairs. You open the door and see a man standing before you. He wears two diamond rings and a fur coat, and there’s a Rolls Royce behind him. He’s sorry to wake you at this ridiculous hour, he tells you, but he’s in the middle of a scavenger hunt. His ex-wife is in the same contest, which makes it very important to him that he win. He needs a piece of wood about three feet by seven feet. Can you help him? In order to make it worthwhile he’ll give you $10,000. You believe him. He’s obviously rich. And so you say to yourself, how in the world can I get this piece of wood for him? You think of the lumber yard; you don’t know who owns the lumber yard; in fact you’re not even sure where the lumber yard is. It would be closed at two o’clock in the morning anyway. You struggle but can’t come up with anything. Reluctantly, you tell him, “Gee, I’m sorry.”

The next day, when passing a construction site near a friend’s house, you see a piece of wood that’s just the right size, three feet by seven feet – a door. You could have just taken a door off its hinges and given it to him, for $10,000.

Why on earth, you say to yourself, didn’t it occur to you to do that? It didn’t occur to you because yesterday your door was not a piece of wood. The seven-by-three-foot piece of wood was hidden from you, stuck in the category called “door.”

– from Mindfulness by Ellen Langer

Categories help us navigate our world. They help us order, understand and distinguish between things, people, ideas. But there’s a dark side to categorization: When we over-rely on our categories, they blind us to other ways of viewing and understanding what’s around us. Notes Langer, “We build our own and our shared realities and then we become victims of them – blind to the fact that they are constructs, ideas.”

We suffer from category error in conflict, too. We see someone acting out in a tense moment and label them “aggressive.” We see someone running from a conflict and we label them “avoider” or “wimp.” We observe someone doing something that seems out of character and conclude they’ve become “unpredictable.”

And as we act again and again based on that original diagnosis, we narrow our sight and tune out evidence that contradicts it. We fail to see the loving dad in the man labeled “unpredictable” because we’re too busy viewing his unpredictability. We fail to see all the non-aggressive things that would counter our categorizing the woman in the next cubicle as aggressive. This is precisely why I consider the “dealing with difficult people” approach to conflict resolution a profound failure and disservice – to ourselves and those we work and live with.

There are much more effective ways, and they begin not with diagnosing the other, but with turning our gaze to ourselves.

Hat tip to Dr. Ellen Langer, author of Mindfulness and Counterclockwise: Mindful Health and the Power of Possibility for permission to user her door story in this post.
Tammy
Conflict Zen by Tammy Lenski is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License. Based on a work at ConflictZen.com.

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What great conflict resolution is all about

I live just down the road from the MacDowell Colony, the nation’s leading artist colony with a rich history of nurturing some of the greatest talents of the past century. My brother’s been a colony fellow twice, long before we lived in NH.

I was watching a new short video about the colony and it ended with this line quoted from Marian MacDowell, wife of composer Edward MacDowell and the driving force behind the creation of the Colony in 1907:

My purpose was to prevent the non-writing of a great poem.

That’s just brilliant. And I thought, ah, that’s what great conflict resolution and negotiation is about. Preventing the non-success of a great business. Preventing the non-sustaining of a great interpersonal relationship. Preventing the non-peace of mind in a great human.
Tammy
Conflict Zen by Tammy Lenski is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License. Based on a work at ConflictZen.com.

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Negotiation tips for tough economic times

WMUR, New Hampshire’s ABC news affiliate, interviewed me for a feature negotiation tips story that aired earlier this week. We discussed ways to renegotiate rates on everything from credit cards to cable television, tips for negotiating a car purchase at a competitive price, and set the record straight on a few negotiation myths.

Following the interview, I had a chance to coach someone for a few minutes and she then put my negotiation coaching immediately to work in a call to her cable company. Five minutes of coaching and almost $200 saved on her annual cable bill. Not bad.

Here are the series of stories and videos available online from the feature:

What do you want to know more about when it comes to negotiating really successfully for yourself or those you represent?
Tammy
Conflict Zen by Tammy Lenski is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License. Based on a work at ConflictZen.com.

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Surviving and thriving during job loss and other major change

keeping your balanceBlame is oh so tempting, however. One of the things I’ve noticed that people do when some difficult change hits is to ask, “Why is this happening? It’s got to be someone’s fault.” We don’t want it to be ours, so we find someone else to pin it on: “Oh, it’s Mary’s fault, not mine, so I can feel a bit better about the fix we’re in.” It makes us feel more in control to have a why that’s not us. But finger-pointing has unintended consequences that are worth understanding.

So notes change expert M.J. Ryan in her timely new book, AdaptAbility: How to Survive Change You Didn’t Ask For (amazon affiliate link). When the review copy Ryan sent arrived in the mail, my first reaction was that a book couldn’t be more apropos for the times than this one. It’s written not for those who manage change (they don’t really need yet another book on the topic), but those who are the recipients of major changes – folks who’ve lost jobs, had their work restructured substantially, and are dealing with major financial losses.

With bite-sized chapters that are easily digestible, it’s tempting to just read Ryan’s book, set it down and say to yourself, Oh that was very good. But that would be missing its real power. The right way to consume this book is to read with some writing material next to you. Read a chapter, set the book down, and reflect on what Ryan’s just offered you. And she offers a lot: Ways to think about change that get you out of paralysis, tips for moving past the pain of change that’s smacked you upside the head, and ideas for actions you can take to move yourself forward. It’s not Rebecca of Sunnybrook Farm – it’s optimism coupled with habit-changing action.

So what are the consequences of the kind of finger-pointing Ryan described above?

In The Unthinkable: Who Survives When Disaster Strikes – and Why, Amanda Ripley points out that people who tend to survive catastrophes such as fire, flood, bombings, kidnappings, etc., accept what’s happening more quickly and therefore take action faster than others. Blameis one of those human impulses that creates interference with acceptance. You can afford the time or mental energy it takes to lay blame, much less to fight with others who want to point the finger at you. You’ve got more important tasks to attend to. When a tidal wave is about to swamp your boat, it’s not the best idea to fight over who’s responsible for the fact that you’re sitting in a dinghy rather than a battleship. You just need to pull together and row like mad! [emphasis added]

I’ve discussed this very idea before: Survivors abandon rigid and ineffective paradigms that limit their thinking. Ryan would call this “killing your little darlings,” those treasured beliefs that served you well but don’t work for you anymore. If you’ve ever worked with me one-on-one or in workshops, you know this is very much the approach I use for helping people learn new conflict resolution habits. So it’s not really a surprise I’d find Ryan and her book kindred spirits.

Over the years I’ve given out numerous copies of another book on navigating life’s big changes, Transitions: Making Sense of Life’s Changes. Now I’ll be giving out AdaptAbility, too.

If you know someone who’s navigating challenging change waters in their workplace, someone who’s lost their job, or someone who’s life dealt them quite a curveball recently, I highly recommend Ryan’s book as your gift to them. Don’t even wait for the holidays.
Tammy
Conflict Zen by Tammy Lenski is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License. Based on a work at ConflictZen.com.

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The camel conundrum and the art of creative problem solving

untangling disagreementsJay Rothman, author of Resolving Identity-Based Conflict in Nations, Organizations, and Communities (Amazon link) tells this story:

A Middle Eastern man died, leaving 17 camels to his three sons. The first son was to receive 1/2, the second son was to receive 1/3, and the third son was to receive 1/9. They were unable to figure out how to divide the camels fairly.

After arguing among themselves, they consulted a wise old woman for a solution to this difficult problem. She offered to lend them her one camel. Of the now 18 camels, the first son took 9, the second took 6, and the third son took 2. One camel remained, so the sons gave it back to the woman.

Mediators call this kind of thinking “expand-the-pie.” Fixed-pie thinking results in blindspots because it assumes that for one person to have more of something, another person has to have less.

And we mediators know that in many, many cases, it just ain’t so.
Tammy
Conflict Zen by Tammy Lenski is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License. Based on a work at ConflictZen.com.

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In workplace conflict, don’t mistake your experience for reality

Overheard in the grocery shopping line at the end of a workday:

Woman 1 to Woman 2: You wear red a lot, you know that?

Woman 2: No, I don’t.

Woman 1: Sure you do!

Woman 2: No. I. Don’t. I only have two red suits and I only wear them every few weeks.

Woman 1: Well, I must notice you wearing them on those days, I guess.

I loved this conversation because I hear versions of it all the time – usually a tad more tense, though – in workplace mediations.

Woman 1 made a classic perceptual mistake: She confused her experience of a person with the totality of that person (or in this case, that person’s clothing choices). She then concluded her experience must be the complete reality.

Tammy
Conflict Zen by Tammy Lenski is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License. Based on a work at ConflictZen.com.

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The argument clinic

Apparently Monty Python first aired 40 years ago today. In celebration, here’s a clip of their classic, The Argument Clinic:

[Can't see the embedded video? Click here to view it on the web.]

Happy laughter,
Tammy

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Earlybird discount for my conflict resolution seminar ends soon

conflict zen newsThe earlybird discount for my November 5 conflict resolution seminar, Achieve Your Conflict Zen, ends on October 4. I have a few spaces left and would love to have you join us!

This fall’s seminar takes place in a lovely retreat setting at a private New Hampshire Inn, with our lakeside cottage meeting space overlooking Mount Monadnock.

Learn more by visiting the conflict resolution seminar overview and registration.
Tammy
Conflict Zen by Tammy Lenski is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License. Based on a work at ConflictZen.com.

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Take off your tarantula before the difficult conversation

untangling disagreementsI once mediated a dispute with a large tarantula eyeing me the entire time from the shoulder of a participant.

It was unsettling. As, I suppose, it was intended to be.

The case was a dispute between three middle-aged siblings locked in combat over their father’s will. The siblings had more than half a century of baggage between them, compounded by two years of litigation since dad died, and I was asked by their attorneys to get the matter resolved before lunch.

Two of the siblings arrived without incident. The third was late. Her attorney looked annoyed. There was polite chit-chat as we all waited.

Finally the door swept open. In walked the sister. Bright red lipstick, much eye makeup, long – very long – bright red nails. An outfit designed to demand attention, anywhere, anytime. But really, who could digest the outfit with the spider staring at you?

It was easily five inches in diameter, and would fill a man’s palm. A crouched, black metal and rhinestone spider pinned to the shoulder of her blouse like a pet bird might perch.

Now that’s quite a statement, I thought to myself.

You know, we make statements all the time when we’re locked in disagreement with someone. Most of our statements aren’t as flashy and frightening as a rhinestone tarantula, but we convey all sorts of things that hinder instead of help: Disdain. Dismissal. Rigidity. Self-righteousness. Self-satisfaction.

Just like I wished I’d been with that woman when she dressed herself that morning, I want us to take off our own tarantulas just long enough to give the conflict conversation a chance to unfold differently.

Tammy
Conflict Zen by Tammy Lenski is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License. Based on a work at ConflictZen.com.

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Registration open for conflict resolution seminar

view from retreat cottageWhat would your life be like if you no longer carried the stress of conflict on your shoulders? What would your days be like if you knew how to keep your balance during disagreements and strengthen your most important relationships in the process?

Announcing my New Engand fall retreat and seminar

Registration is now open for my fall 2-day Conflict Zen retreat and seminar. I’m deliberately keeping it a small group, so I’m seriously limiting the number of seats available. And this time around, you’ll have the view above from our lakeside cottage. It’s an informal setting with 12 miles of walking trails, a charming country inn with all the modern amenities, and a fireplace in our working space to warm our toes while we warm our hearts.

Retreat and seminar agenda

When you join my small group at the retreat, I’ll teach you the 7 Habits of Conflict Zen and how to use them at work and home:

  • Kicking the criticism habit
  • Breaking the bickering habit
  • Keeping your cool in conflict
  • Taming your inner conflict junkie
  • Overcoming your inner conflict coward
  • Making peace with the conflict groan zone
  • Uncluttering conflict to focus on what really matters

You’ll walk away with:

  • A refreshed sense of possibility for your most important relationships at work and home
  • A roadmap for achieving your own Conflict Zen
  • Habits you want to shed and adopt, and a plan for doing so
  • Practical tips you can apply in your difficult conversations right away
  • A view of what’s possible when you bring the right mindset to conflict resolution

guestroomRetreat location

The retreat will take place in the casual Lakewood Cottage at New Hampshire’s Woodbound Inn, nestled on the shores of Lake Contoocook in the heart of the Monadnock region. The Rindge, NH inn is an hour from the Manchester-Boston Regional Airport, and a 1.5-hour drive from Boston.

I encourage all retreat participants to stay at the Inn overnight in order to allow yourself the space and time to take full advantage of reflection evenings during the two-day gathering. I’ll be staying there, too.

Overnight accommodations carry the special retreat rate of $119/person per night. The inn is holding a block of rooms for my participants and will release them to the general public after October 5.

gourmet mealRetreat schedule

The seminar and retreat runs 8:30 a.m. on Thursday, November 5 to 3:00 p.m. on Friday, November 6. There will be an hour break at lunch; mid-day and evening meals are your own, though seminar attendees frequently choose to dine with other attendees they’ve befriended.

I don’t think I’ve mentioned the gourmet restaurant at the inn yet, have I? Let me correct that omission: Here’s a little photo sample to whet your appetite.

Registration

Registration is limited to 10 people to keep the retreat intimate and create the ideal learning environment. That’s not a lot of seats, folks, so if you’ve been waiting for my next seminar to come ’round, now’s the time to act. And if you register soon, you can save yourself a cool $50 on the registration fee with the $297 earlybird rate.

Registration covers enrollment in the seminar and retreat, retreat materials, and healthy morning and afternoon snacks each day.

sunset viewComments about Tammy’s workshops and retreats

“I always thought certain people knew exactly how to push MY buttons. After being a part of Tammy’s awesome Conflict Zen presentation, I realized that I can be in total control my buttons. It was fascinating to realize that the source of my buttons were self-made; that they had nothing to do with the other person, but was actually my reaction based on my own sense of self. It was a powerful revelation and a sure path to self-awareness. Thanks, Tammy, for opening my eyes!” – C Trottier, Public Service of NH

“Tammy presents a wealth of information in a coherent and finely tuned format. During the workshop, I found myself wishing that everyone in the world could assimilate at least a portion of the communication skills she modeled so naturally.” – D Macy, The MacDowell Colony

“This training should be part of Life 101 class! Knowing how to navigate relationships is crucial and Tammy helped uncover some of the mysteries we all face in school, at home and in social contexts” – Vermont BEST Initiative participant

“I have never taken such a well taught workshop, nor learned so much in such a brief period of time. Your level of professionalism is outstanding, your competency as an educator superb.” – M Simon

I’ve just returned from two weeks with my husband in an oceanside cottage on the Gaspe Peninsula in the Canadian Maritimes and have to say I’m rested, relaxed, and looking forward to a fabulous fall. Hope you’ll be part of it!
Tammy
Conflict Zen by Tammy Lenski is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License. Based on a work at ConflictZen.com.

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Six blind men and the elephant

conflict zen newsSix blind men gathered to determine what an elephant looks like.

The first approached the elephant and touched its leg. “Ah,” said he, “an elephant is like a pillar.”

The second reached out just as the elephant swished its tail. Holding the tail in his hand, he declared, “No, the elephant is like a rope.”

The third stepped forward. “I’ll settle this,” he said as his hand touched the elephant’s trunk. “Neither of you is right. Anyone can plainly tell that an elephant is like a tree branch.”

And so it went. The fourth found the elephant’s ear to be like a fan. The fifth declared the elephant like a wall, after leaning up against its belly. And the sixth, touching the tusk, knew for sure the elephant resembles a water pipe.

A wise man, who had happened by during the men’s exchange, stepped in. “You are all right. And all wrong. Each one of you has just a piece of the truth because you experienced a different part of the elephant. Combined, your individual truths will paint the true picture.”

I tell this story when I’m mediating, training or conflict coaching and someone has great clarity that they’re version of what happened is the right one, or their version of The Truth is the only one.

When I polled readers a few months ago, asking for your number one conflict frustration, more than a few answered with a version of “when someone isn’t able to see it from my point of view.” Now you have a story to tell them — and yourself.
Tammy
Conflict Zen by Tammy Lenski is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License. Based on a work at ConflictZen.com.

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Build career success with these 5 conflict resolution skills

conflict zen newsThe International Association of Business Communicators has published an article of mine in their monthly CW Bulletin.

Here’s an excerpt from 5 Conflict Resolution Skills to Move Your Career Forward:

Good conflict resolution skills don’t just make life a little smoother. They can also help advance your career by influencing others’ perception of your leadership potential. While we can all point to someone who has moved up the career ladder despite an abundance of bad behaviors, odds are you won’t be like them if you have more career-stalling conflict behaviors than career-enhancing ones.

Classic career-stalling behaviors include the drive to win at all costs, displaying anger ineffectively, retaliating and carrying grudges, and avoiding conflict. Here are five career-enhancing conflict behaviors that will help keep you upwardly mobile, improve all parts of your life and make you a superb communicator.

You can read about the five career-enhancing conflict behaviors online here.

Thanks to IABC’s Amanda Aiello for inviting me to write an article for the bulletin.
Tammy
Conflict Zen by Tammy Lenski is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License. Based on a work at ConflictZen.com.

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Sad good-bye to a trusted friend often featured here

Hugo always loved his moo chewsOur big, goofy Newfie, Hugo the Huge, died a week ago today. I held him in my arms as he passed and I’ve cried a river since. One hundred pounds less dog in a house sure is noticeable.

It’s been a tough dog year for us, two of our elder statesmen passing over that time, their old bodies telling them it was time to move on.

Both Hugo, the big guy, and Luigi, the little guy, were occasional fodder for posts here at Conflict Zen. In part to cope with my own grief and in part to shine a light on their lives, I’ve gathered a few of the articles that mention or feature them:

Rest in peace, my friends.
Tammy
Conflict Zen by Tammy Lenski is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License. Based on a work at ConflictZen.com.

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Your perspective and the truth: not the same

untangling disagreementsIn a mediation recently, each side was quite sure their memory of the original conflict situation was the right one, the correct one, The Truth.

I was reminded of the problem created by confusing perspective with Truth, with absolute rightness.

The Other Side, a traditional Zen story

One day a young man reached the edge of a wide and fast-moving river during his travel to another town. He sat on the banks for hours, pondering how to cross safely and get to his destination. Just as he was about to return to the village from which he’d started, he saw a well-respect Zen teacher on the other side of the river.

The young man called over, “Wise one, can you tell me how to get to the other side of this river?”

The teacher thought quietly for a moment, then called over, “”My son, you are on the other side.”
Tammy
Conflict Zen by Tammy Lenski is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License. Based on a work at ConflictZen.com.

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