Some of my readers know that I mediate eBay disputes as a contracted mediator for SquareTrade. I recently ran across When Things Go Wrong: How to Resolve eBay Disputes by online auction enthusiast Kirsten Hawkens and I share it with you because the advice is sound.
I believe many online auction problems that initially look worrisome [...]
We negotiate every day, though we may not think of it as negotiating. We negotiate child care and home responsibilities with our spouses and partners. We bargain with co-workers and bosses about work projects. We negotiate with employees to address behavioral problems. In the workplace, the ability to negotiate effectively is directly related to professional [...]
I’m honored and humbled to have been interviewed recently for Diane Levin’s ADR All-Stars Blog. It was a delightful opportunity to reflect about my work and the ADR field, and a treat to talk to Diane, for whom I have a great deal of respect. The full text of the interview is available here.
CNN has reported on a new piece of research out of MIT. "Bored on the Phone?" reports that MIT researchers have developed a device that can discern how much the person on the other end of the phone line is paying attention to the conversation with you. What’s most interesting to me, though, is that [...]
