In research reported in 2000, Harvard Business School professor Kathleen Valley found that about 50% of negotiations conducted by email end in impasse, while only about 19% of face-to-face negotiations do so. She also concluded that we behave differently by email than we do in person. As a mediator providing online dispute resolution services to [...]
Free worksheet and guide
Master your difficult conversations with help from my worksheet, Talking It Out in Ten. Find out moreSubscribe
Conflict zen retreats
Peaceful, inspiring retreats to maximize learning and transformation. Find out moreSpeaking
Engaging and entertaining speeches for meetings, conferences and executive retreats. Find out moreConflict coaching
Professional development and masterful conflict coaching for executives and teams. Find out moreTraining
Customized and off-the-shelf conflict resolution seminars in multiple format options. Find out moreMediation
Workplace mediation for pairs or groups who want to sort out a conflict and get back to work. Find out more
